REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Games on a Roll Party reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event.  NO REFUND in the event of cancellation of a party reservation less than 3 hours in duration within 14 days of your event.   NO REFUND in the event of cancellation of 3 or more hour Event reservation within 30 days of your event.  Games on a Roll will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.

PRIVACY POLICY:
Games on a Roll is committed to protecting your privacy. We use the information we collect on the site to make bookings with Games on a Roll as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 30 miles from our home zip code of 13031.

BAD WEATHER:
Games on a Roll's trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. This is particularly true for Laser Tag and Water Tag.  In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling. 
 
For Laser Tag, our guns can operate in light to moderate rain. In the event of heavy rain where we cannot continue with your party our rate will be prorated after the 1st 50% in which we must collect if we have already set up the playing field. If possible an alternative indoor venue should be available for bad weather days to avoid any charges. We are not responsible for the weather; however, the Games On A Roll Game Coach is responsible for making a weather related play/no-play decision that protects the players and equipment.  It’s the game coach’s call to cancel or continue the party.  If weather forces the game coach to cancel a party before the party begins, we will reschedule for no additional charge.

SUPERVISED CHILDREN:
Games on a Roll does require a parent or responsible adult to be present inside or just outside of the trailer at all times. 
 
LIABILITY RELEASE FORMS:
We require liability release forms for our Laser Tag and Water Tag parties. It is the responsibility of the parent/homeowner to collect a Liability Release Form for each guest playing and then provide those release forms to the game coach at the start of the party. The release form can be found on our download page here.

ALCOHOL/DRUGS:
You may serve alcohol at a Games on a Roll event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Games on a Roll equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately. 

DAMAGE/INJURY:
Games on a Roll or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Games on a Roll reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client's guests. Games on a Roll or their employees assume no responsibility for any injuries sustained on the client's property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host. 

FOOD/DRINK: 
Games on a Roll does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Games on a Roll's Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be 
sure to capture their party as it happens. 

INVITATIONS:
We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us at   315.546.6301. Invitations will be mailed upon receipt of payment.
 

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

GAMES ON A ROLL'S TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.  We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.

VIDEO GAME RATINGS:
Games on a Roll will not play any "M" rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an "M" rated game or higher at your party/event please send an Email tosales@gamesonaroll.com indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients Email Games on a Roll with their game requests. 


By Submitting Payment you agree to these terms.

 
BIRTHDAY PARTIES:  We will be arriving about 10 minutes early to set up.  We need a semi-level area to park and a way to pull out after we take the last picture in front of the Mobile Game Theater!  It is the customer's responsibility to ensure there is enough room to park the rig.  Extra time will not be added to parties to compensate for time taken to move cars and clear a parking spot.  Please double check the address we will be using and let us know if there is anything we need to know regarding finding the location, getting in or out, or where you would like us to park.
 
It's a good idea to let your neighbors know about the party so they can be prepared for the Mobile Game Theater pulling up and the extra cars in the area.
 
CHURCH, SCHOOL, NON-PROFIT AND CITY EVENTS:  Let us know the details regarding your event.  If you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information let us know.
 
Thanks again and get ready to get your game on!


 

 

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